Privacy Policy — dv66

1. Introduction

This Privacy Policy ("Policy") describes how dv66 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who register for or use the dv66 online gaming platform at dv66.ws. This Policy forms part of the Terms & Conditions that govern your use of dv66 and should be read alongside them.

By registering an account or using dv66, you acknowledge that you have read and understood this Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. dv66 reserves the right to update this Policy at any time; updated versions will be published on this page with a revised "Last updated" date.

2. Information We Collect

dv66 collects personal data in several ways: information you provide directly during registration and account use, data generated automatically when you interact with the Platform, and information received from payment providers necessary to process your transactions. The categories of personal data we collect include:

dv66 does not collect sensitive special-category data (such as biometric data, health data, or religious beliefs) unless specifically required for regulatory verification purposes and only with your explicit consent.

3. How We Use Your Information

dv66 uses the personal data it collects strictly for the following purposes. We do not use your data for any purpose incompatible with those described below without first obtaining your separate consent:

• Account creation, authentication, and management — verifying your identity, processing your registration, and maintaining your player account in accordance with dv66's Terms & Conditions.
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and reconciling transaction records for your account.
• KYC and anti-fraud compliance — verifying your age (21+), identity, and source of funds to comply with our responsible gaming obligations and to prevent money laundering, bonus abuse, and fraudulent activity.
• Platform operations and improvement — analysing usage patterns, game performance, and player behaviour in aggregate (anonymised) form to improve the Platform's features, stability, and content offering.
• Customer support — responding to your support requests, resolving disputes, and maintaining records of communications to ensure quality and compliance.
• Promotional communications — where you have opted in, sending you information about bonuses, promotions, and seasonal offers relevant to your gaming preferences. You may opt out at any time.

4. Legal Basis for Processing

dv66 processes your personal data under the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to perform our contract with you (the Terms & Conditions), including account management, payment processing, and providing access to games.
• Legitimate interests — processing for the Platform's security, fraud prevention, abuse detection, and aggregate analytics, where these interests are not overridden by your data protection rights.
• Legal obligation — processing required to comply with applicable law, including KYC/AML obligations, age verification requirements, and responding to lawful requests from competent authorities.
• Consent — processing for direct marketing and promotional communications, which relies on your opt-in consent and can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

dv66 does not sell your personal data. We share it only with the following categories of recipient, and only to the extent necessary to fulfil the purposes described in this Policy:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank receive only the transaction data required to process your deposits and withdrawals. They are independent data controllers subject to their own privacy policies.
• Game providers — Pragmatic Play, Evolution Gaming, Ezugi and other certified studio providers receive session tokens necessary to deliver live game streams. They do not receive your full identity or financial data.
• Platform operations and security vendors — third-party service providers who assist with fraud detection, KYC verification, platform hosting, and analytics, operating under data processing agreements with dv66 and contractually bound to process data only as instructed.
• Law enforcement and regulatory authorities — where dv66 is required by applicable law, court order, or regulatory direction to disclose personal data. dv66 will notify you of any such disclosure to the extent permitted by law.

6. Payment Data & Financial Information

dv66 processes payment transaction data solely for the purpose of facilitating deposits and withdrawals on the Platform. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the full authentication and authorisation of the mobile wallet transaction is handled exclusively by your mobile financial services provider. dv66 receives only a transaction reference number, the amount, and a success or failure status. dv66 does not store your mobile wallet PIN, OTP, or full mobile wallet number.

For card transactions via Visa or Mastercard, card data is processed by the relevant payment gateway provider under PCI-DSS standards. dv66 does not store full card numbers, CVV codes, or card expiry dates on its own servers. All bank transfer details provided by players are used solely to process the specific requested transaction and are not retained beyond the period required for reconciliation and regulatory record-keeping.

7. Cookies & Tracking Technologies

dv66 uses cookies and similar technologies on its web Platform to deliver core functionality, improve performance, and understand how players interact with our content. The types of cookies we use are:

• Essential cookies — required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that help detect fraudulent sessions. Essential cookies cannot be disabled without breaking core Platform functionality.
• Performance cookies — used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where players encounter errors. This information is used in aggregate to improve the Platform.
• Preference cookies — used to remember your account settings and preferences, such as your language choice, display preferences, and last-used game category, so you do not need to reconfigure them on every visit.

You may manage or disable non-essential cookies via your browser settings. Please note that disabling essential cookies will prevent you from logging in to your dv66 account. dv66 does not use third-party advertising cookies or cross-site tracking pixels.

8. Data Retention

dv66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide: active account data is retained for the duration of your account; transaction and KYC records are retained for a minimum of 5 years from the date of the relevant transaction or verification, in accordance with standard anti-money laundering record-keeping requirements; support communications are retained for 2 years.

Where you request deletion of your account or exercise your right to erasure, dv66 will delete or anonymise your personal data within 30 days of the verified request, subject to any overriding legal obligation to retain specific records. For example, transaction records required for AML compliance cannot be deleted on request but will be fully anonymised to the extent technically possible once the mandatory retention period expires.

9. Data Security

dv66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage for sensitive personal and financial data at rest; access controls that limit personal data access to authorised dv66 personnel on a strict need-to-know basis; regular security assessments and penetration testing of Platform infrastructure; and automated monitoring systems designed to detect and respond to security incidents in real time.

Despite dv66's best efforts, no digital platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, dv66 will notify you without undue delay using the contact information on your account. You are responsible for maintaining the security of your own account credentials; dv66 will never ask for your password via any communication channel.

10. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data dv66 holds about you. To exercise any of these rights, contact us at [email protected]. dv66 will respond to verified requests within 30 days:

• Right of access — you may request a copy of all personal data dv66 holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to rectification — you may ask dv66 to correct any inaccurate personal data held about you or to complete any incomplete personal data, free of charge.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. Requests will be actioned within 30 days of verification.
• Right to restrict processing — you may ask dv66 to pause processing of your personal data in certain circumstances, for example where you contest the accuracy of the data while dv66 verifies it.
• Right to data portability — you may request that personal data you provided to dv66 under consent or contract be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where dv66 processes your data based on consent (e.g. marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

dv66 will not charge a fee for exercising your data rights in ordinary circumstances. Where a request is manifestly unfounded or excessive (for example, repetitive requests for the same data), dv66 reserves the right to charge a reasonable administrative fee or decline to act on the request.

11. Children's Privacy

dv66 is strictly intended for adults aged 21 and above. dv66 does not knowingly collect personal data from individuals under the age of 21. If dv66 discovers that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on dv66, please notify us immediately at [email protected]. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.

12. Third-Party Links & Integrations

The dv66 Platform may contain references to third-party services, including game providers and payment processors. dv66 is not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party service you use in connection with your dv66 account, including bKash, Nagad, Rocket, Upay, and your banking provider. dv66 does not control and is not liable for the data practices of any third-party provider, even where that provider is integrated into the Platform's user interface.

13. Changes to This Privacy Policy

dv66 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, dv66 will publish the updated Policy on this page with a revised "Last updated" date and, where appropriate, notify you via your registered email address or via a notice on the Platform. It is your responsibility to review this Policy periodically.

Your continued use of dv66 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must stop using the Platform and may request account closure by contacting [email protected].

14. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dv66 handles your personal data, please contact the dv66 support team. Our data support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), via live chat on the Platform or by email.

Email: [email protected]